Returns & Refunds

Returns and Refunds Policy

Last updated: 3rd January 2025

At Annie and The Hooks we want you to be completely satisfied with your purchase. Below is a detailed explanation of our Returns and Refunds Policy. Please take a moment to read through it before making your purchase

We accept returns on physical products under the following conditions:

• Eligibility for Return:
  You may return any physical item that is unused, unopened, and in its original condition within 14 days from the date of delivery. The item must be in its original packaging, and you must retain the receipt or order confirmation.
• Non-Returnable Items:
  Certain items are non-returnable, including but not limited to:
  
  • Customized or personalized items.
  • Items marked as final sale.
  • Perishable goods.
• Return Process:
  To initiate a return, please contact us at annieandthehooks@outlook.com or within 14 days of receiving your item. Provide your order number, the item(s) you wish to return, and a reason for the return.

• Return Shipping Costs:
  Unless the product is defective or we have made an error in your order, you are responsible for the return shipping costs. We recommend using a tracked delivery service to ensure the item reaches us safely.
• Refund or Exchange:
  Once we receive the returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method, minus any applicable shipping charges. Please note that it may take several business days for the refund to be processed by your bank or payment provider.

Due to the nature of digital products, we are unable to accept returns or issue refunds on digital downloads once the purchase has been made. This includes, but is not limited to, digital patterns, e-books, and downloadable materials.

• Faulty Digital Downloads:
  If you experience technical issues with your digital download, please contact us at annieandthehooks@outlook.com within 14 days of your purchase. We will attempt to resolve the issue by providing a new download link or a replacement file.

We offer a non-refundable policy for all bookings made for classes and workshops, whether they are in-person or virtual. Once a booking is made and payment is received, the booking is confirmed, and no refund will be issued.

• Cancellation by Customer:
  If you need to cancel or reschedule your place in a class or workshop, we regret that we cannot offer a refund. However, we may be able to offer you a place in a future session if available. Please contact us as soon as possible to discuss this option.
• Cancellation by Us:
  If we need to cancel a class or workshop for any reason, we will offer you a full refund or an opportunity to reschedule for a future date, depending on your preference.

If your physical item arrives damaged or faulty, please contact us within 14 days of receiving the product, and we will assist you with a return, exchange, or refund. You may be required to provide photos of the damage or defect.

We will cover the cost of return shipping for damaged or faulty items, and we will either send you a replacement or issue a full refund once the item is returned.

For all returns, refunds or any questions related to this policy, please contact us at:

Annie and The Hooks
Email: Annieandthehooks@outlook.com

By making a purchase, you agree to the terms outlined in this Returns and Refunds Policy.