Shipping Policy

 Shipping Policy

Last updated: 3rd January 2025

At Annie and The Hooks we are committed to providing our customers with efficient and reliable shipping options. Below is a summary of our shipping and collection policy.

We offer the following shipping methods for online orders:

Royal Mail Services

All UK and international orders are shipped using Royal Mail services. Available options include:

• Standard Delivery 1st Class (2-5 working days for UK)

Please note that delivery times are estimates and may vary depending on your location and circumstances beyond our control (e.g., weather conditions, holidays, etc.).
Shipping Costs:

• Flat Rate Shipping: £4.00 for all UK orders.
• Free Delivery: Free delivery on UK orders over £100.

International Shipping:

We do not currently offer international shipping. 

If you are local or wish to collect your order in person, we offer a Click & Collect service at our business address. Simply select this option at checkout.

• Collection Location:
  4 Tomatin Road
  Inverness
  IV2 4UA
  Scotland

            Collection Times:
           Monday 6.30pm - 7.30pm
           Thursday 10.30am - 12.30pm

            Alternative Weekends (please see available options in Click & Collect)

Once your order is ready for collection, we will notify you via email. Please bring a copy of your order confirmation or a valid ID when collecting your order.

Please note that orders must be collected within 14 days after receiving your collection notification. If the order is not collected within this time frame, we may cancel the order and issue a refund.

• Orders are typically processed and dispatched within 5 working days from the time of purchase.
• You will receive an email notification once your order has been dispatched, along with tracking information if applicable.

We currently do not offer tracked services but may offer a tracked service for large orders where the total value of items is over £100. If you selected Standard Delivery, this service may not offer tracking, but you can contact us if there are any issues with delivery.

While we strive to ensure that all orders arrive on time, delivery delays can occasionally occur due to circumstances beyond our control (e.g., weather conditions, Royal Mail delays, holidays, etc.). We will do our best to keep you informed and assist in resolving any delivery issues.

If your order does not arrive within the expected timeframe, please contact us at annieandthehooks@outlook.com and we will investigate the issue with Royal Mail.

If your order is lost or damaged during delivery, please contact us as soon as possible. We will work with you to resolve the issue, and where applicable, assist with filing a claim with Royal Mail. We ask that you retain all packaging and any damaged goods for inspection.

• Royal Mail Claims: For lost or damaged items sent via Royal Mail, we will initiate a claim on your behalf if your item is eligible for compensation.

At present, we do not ship outside of the UK

If you need to change the shipping address for your order, please contact us immediately after placing the order. We will attempt to accommodate address changes, but cannot guarantee changes if the order has already been dispatched.

For details on how to return or exchange items, please refer to our Returns Policy.

If you have any further questions regarding our shipping options or need assistance with your order, please contact us at:

Annie and The Hooks
Email: annieandthehooks@outlook.com

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

This Shipping Policy is intended to ensure your customers know what to expect when ordering from your business and to help manage expectations regarding delivery times, costs, and services.